Our return policy is simple - love our products, or send them back. We offer a 30-day trial for all of our products, which means you have 30 days to try it out, live with it, and love it.
If at any point in the first 30 days, you decide that you're not 100% satisfied with your new products, return them for a full refund—no questions asked.
It's the customers' responsibility to pay for return postage, we do recommend choosing a tracked service.
Products must be returned in the original packaging to be eligible for a refund. Consumable products are not eligible for a refund.
Here is the return portal to return your items if they meet the conditions :
https://thesecretpillow.return-order.com
Receiving your refund
If your refund hasn’t arrived yet, please:
- Check your bank account again - your refund should show under The Secret Pillow on your statement
- Contact your credit card company or bank - it may take some time before your refund is posted after it has been processed by our team (typically a maximum of 30 days from your refund notification)
E-mail us at support@thesecretpillow.com for more information!